Information we collect

If you wish to contact us through the website, email or telephone, we require some personal information from you, which may include name, address, telephone number etc. When placing an order these details are necessary. We may keep a record of this information to process your requests and to recognize you as an individual customer and tailor information to your requirements. There may be times whereby we collect your usage of the website, to enable us to recognize patterns for our sales and products.
With your permission, we may contact you for your views and opinions, to help us improve the quality of service and products we deliver. We may also contact you to inform you of changes to our website. From time to time we will contact you regarding special offers and new products.

Cookies

This website uses cookies, mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days), also for analytical purposes so we can track how our customers are using the website in order to improve our service to you.
Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.
By using this website you agree to us using cookies in this way.  You can disable cookies in your browser, however the website may not function properly.

Security and data retention

To prevent unauthorised access to personal and confidential information, we ensure we have appropriate measures in place such as physical, electronic and managerial procedures. These will safeguard and secure information we collect online.
No data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Third Party

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent. In particular in the case whereby you request us to provide a trade reference on your behalf.

We will not pass on any information to third parties other than for the above reason or the purpose of processing your order.
In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

Changes to privacy policy

We reserve the right to amend our privacy policy from time to time. These changes will be displayed on the website or e-mailed to you. From your first use of the website you are deemed to have accepted the terms of the policy following any alterations.

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Please contact us directly [email protected]